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Terms of Purchase and Sale
1. General Provisions
1.1. These purchase and sale rules (hereinafter – the “Rules”) establish the mutual rights, obligations, and responsibilities between the person purchasing goods in the online store https://www.hydraulic-stock.com (hereinafter – the “Buyer”) and UAB “Hidraulinės sistemos” (hereinafter – the “Seller”) when the Buyer purchases goods in the online store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules. The purchase–sale agreement between the Buyer and the Seller (hereinafter – the “Agreement”) is considered concluded from the moment the Buyer, in the online store…
has created a shopping cart in the online store, provided the delivery address, selected the payment method, and reviewed these Rules, then clicks the “Confirm Order” button. After the Buyer completes the above-mentioned actions, the Seller sends a confirmation to the Buyer’s specified email address stating that the order has been received and indicating the exact price of the goods.
1.3. The Seller reserves the right to amend these Rules, including but not limited to changes made due to:
(a) changes in payment terms
(b) amendments to applicable legislation.
1.4. Each time the Buyer places an order, the version of the Rules that is in force at that moment shall apply for the purposes of concluding the Agreement between the Seller and the Buyer. Therefore, we recommend that the Buyer review the Rules each time an order is placed to ensure that they fully understand the terms under which the order will be executed in that specific case.
1.5. Each time the Rules are amended, the Seller will inform the Buyer by indicating that the Rules have been changed, and the date of the amendment will be provided in Clause 1.4 of these Rules.
2. Buyer’s Rights and Obligations
2.1. The Buyer has the right to purchase Goods in the online store in accordance with these Rules and the legislation of the Republic of Lithuania.
2.2. The Buyer (consumer) has the right, without indicating a reason and without incurring any costs other than those specified in Article 6.228(11) of the Civil Code, to withdraw from the purchase–sale agreement (hereinafter – the “Agreement”) concluded in the online store by notifying the Seller in writing within 14 (fourteen) calendar days from the date of receipt of the Goods. If the Buyer wishes to withdraw from the Agreement, they must send the Seller a completed free-form withdrawal notice or provide a clear written statement by email to
2.3. The Buyer may exercise the right to return the Goods only if the return period has not been exceeded.
2.4. The returned Goods must be undamaged, must not have lost their commercial appearance (labels, protective films, and other elements must be intact), and must be unused. All returned Goods must include their original labels, protective bags, and the same accessories that were provided at the time of sale. The Goods must be returned in their intact original packaging (including the instruction manual and warranty card, if these were supplied with the Goods) and in the same condition and completeness as when purchased by the Buyer.
2.5. he right to withdraw from the purchase and sale agreement does not apply to:
2.6. If the Buyer withdraws from the Agreement, all amounts paid for the Goods, including delivery costs, shall be refunded. After receiving the returned Goods and assessing their condition, the Seller shall refund the payment for the Goods no later than within 14 (fourteen) days from the date of receipt of the written notice of withdrawal from the Agreement, except in the cases specified in Clauses 2.3 and 2.4 of this purchase–sale agreement. If only part of the Goods is returned, delivery costs shall be refunded only if the remaining Goods from the same order—if purchased alone—would have been subject to a lower delivery fee than the fee applied when purchasing the Goods together with the returned items, and only to the extent of the difference between these fees.
2.7. In the event that the Goods were delivered to the Buyer prior to the withdrawal from the Agreement:
2.8. The Buyer shall have all other rights and obligations established in these Rules and in the legislation of the Republic of Lithuania.
2.9. The Buyer undertakes to pay for the Goods and any delivery-related charges within the prescribed time limit and to accept the ordered Goods.
2.10. The Buyer agrees that the Seller may engage third parties for the performance of this Agreement.
2.11. The Buyer has the right, and is encouraged, to print these Rules for future reference.
2.12. The Buyer has the right to contact the Seller regarding the suspension or deletion of their registration (account) in the online store. The request may be submitted by email to [email protected], by registered mail, or in person at the Seller’s registered office. Before fulfilling such a request, the Seller may carry out Buyer identity verification procedures. For this purpose, the Seller may require the Buyer to provide up-to-date personal information that was submitted in the registration form (e.g., name, email address, or phone number), which can be compared with the Buyer data held by the Seller. As part of this verification, the Seller may also send a control message to the phone number (SMS) or email address specified in the Buyer’s registration form, requesting the Buyer to perform an authorization action. If the verification procedure is unsuccessful, the Seller will not fulfill the Buyer’s request to suspend or delete their online store account.
3. Seller’s Rights and Obligations
3.1. The Seller undertakes to provide all necessary conditions for the Buyer to properly use the services of the online store; however, the Seller does not guarantee uninterrupted operation of the online store, flawless data transmission, or the absence of minor inaccuracies.
3.2. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer within the agreed time frame.
3.3. If, due to important reasons or technical difficulties, the Seller is unable to deliver the Goods ordered by the Buyer, the Seller undertakes to offer the Buyer an equivalent product. Should the Buyer refuse to accept the equivalent product, the Seller shall refund the Buyer’s payment within 10 business days. In such cases, the Seller is released from liability for non-delivery of the Goods.
3.4. If the Buyer attempts to interfere with the operation of the online store or disrupt its proper functioning, the Seller has the right to restrict and/or suspend the Buyer’s access to the online store and/or delete the Buyer’s account without prior notice.
3.5. The Seller has the right to unilaterally amend these Rules. The amended Rules become valid from the moment they are published in the online store and apply to all purchase–sale agreements concluded after their publication.
3.6. The Seller has all other rights and obligations established in these Rules and in the legislation of the Republic of Lithuania.
3.7. Upon receiving the Buyer’s request to suspend or delete their registration (account) in the online store, the Seller has the right to carry out the Buyer identity verification procedures specified in these Rules. Once the Buyer successfully completes the authorization action, the Seller shall suspend or delete the Buyer’s online store account without undue delay. The Seller may refuse the Buyer’s request to delete their account if any disputes between the parties are being resolved or if another legal reason arises (e.g., a statutory obligation, a request from a competent law enforcement authority, etc.). In such cases, until the circumstances preventing account deletion are resolved, the Seller shall only suspend the Buyer’s account.
4. Price of Goods and Payment
4.1. Prices in the online store may be displayed either without VAT or as the final price, meaning that the applicable value-added tax is included in the indicated amount. The Buyer may independently choose the preferred price display option. The delivery fee is not included in the price of the Goods.
4.2. The Buyer undertakes to pay for the Goods within 1 (one) business day using the payment method offered by the Seller. If the Buyer fails to pay the specified amount within the stated period, it is considered that the Buyer refuses to fulfil the Agreement, and the Seller has the right to suspend the execution of the order.
4.3. The Buyer may pay the Seller for the selected and ordered Goods in the online store in three ways:
4.3.1. In cash upon delivery by the courier.
If this payment method is selected, the order is immediately processed, and upon courier arrival, the Buyer must have the exact amount corresponding to the order total.
4.3.2. By using electronic banking services.
In step 3 of the purchase process, select the appropriate bank link. In step 5, click “Make Payment,” log in to the bank’s website that opens, and confirm the prepared payment order. No additional notification is required. The order status will change to “Paid,” and the order will begin to be processed.
4.3.3. By bank transfer from the following banks: AB SEB Bank, AB DNB Bank, and AB Swedbank (by depositing cash or making a transfer from an account) to the Seller’s bank account (in euros). Please indicate the order number in the payment reference field. After completing the transfer, you must inform us by email at [email protected]. The order will not begin to be processed until we receive confirmation of the transfer, as the order status remains “Unpaid.” If you have made the transfer but have not yet received the Goods and would like a refund, please inform us by phone or email.
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4.3.4. In cash, by payment card, or by bank transfer with a submitted payment confirmation, when collecting the Goods from the UAB Hidraulinės sistemos physical store and receiving them from a sales representative. Jei reikia, galiu pritaikyti formuluotę pagal bendrą dokumento stilių.
4.3.5. The Seller will issue an invoice for the Goods or services after they are delivered. The invoice will be sent to the Buyer’s specified email address.
5. Delivery of Goods
5.1. Goods are delivered to the Buyer at the Buyer’s expense by courier or by the Seller’s transport.
5.2. The exact price of the Goods, delivery cost, quantity and assortment of the Goods, as well as the delivery deadline, are indicated in the order confirmation provided by the Seller. In very rare cases, certain Goods cannot be sold individually; therefore, within 4 business hours after the order is placed, you may be informed about this. When additional delivery fees apply due to the weight/volume of the Goods, the final delivery price is agreed upon separately each time. In such cases, the Seller’s representatives will contact the Buyer. If the parties cannot agree on the final delivery price, the Seller has the right to refuse to fulfill the Buyer’s order without paying any compensation to the Buyer.
5.3. At the time of delivery, the Buyer (or the Buyer’s representative) undertakes to check the condition of the shipment packaging, as well as the quantity, quality, and assortment of the Goods.
5.4. If damage to the shipment packaging is detected, but no discrepancies in the quantity, quality, or assortment of the Goods are identified, the Buyer (or the Buyer’s representative) must note the packaging damage in the document provided by the Seller (or the Seller’s representative).
5.5. If a discrepancy in the quantity and/or quality and/or assortment of the Goods is detected, the Buyer (or the Buyer’s representative) must not accept the shipment. In such a case, the Seller (or the Seller’s representative) or the courier, together with the Buyer (or the Buyer’s representative), shall complete a Goods Non-Acceptance Report, indicating in writing all detected damages and discrepancies.
5.6. If the Buyer (or the Buyer’s representative) accepts the shipment and signs the relevant delivery document while noting the packaging damage, it is considered that the Goods were delivered in damaged packaging; however, the quantity, quality, and assortment of the Goods comply with the terms of the purchase–sale agreement, and all additional services listed in the delivery document have been properly performed.
5.7. If the Buyer (or the Buyer’s representative) accepts the shipment and signs the relevant delivery document without any comments, it is considered that the Goods were delivered in undamaged packaging, and the quantity, quality, and assortment of the Goods comply with the terms of the purchase–sale agreement, and all additional services specified in the document have been properly performed.
5.8. Once the Goods are delivered to the address provided by the Buyer, the Goods are considered transferred to the Buyer, regardless of whether the Goods are accepted by the Buyer or by any other person at the indicated address. If the Goods are not delivered on the scheduled delivery day, the Buyer must immediately—no later than the next day after the planned delivery date—in inform the Seller. Otherwise, the Buyer loses the right to submit claims to the Seller related to non-delivery or delayed delivery of the Goods.
6. Goods Warranty
6.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee for certain Goods for a specified period, the exact duration and conditions of which are indicated in the descriptions of those Goods.
6.2. Defects in the Goods are remedied, and defective Goods are replaced or returned in accordance with the requirements of the legislation of the Republic of Lithuania.
6.3. If the delivered Goods do not meet the required quality standards, the Buyer must contact the online store using the general contact details.
7. Processing of Personal Data
7.1. All applicable rules are outlined in the Privacy Policy.
8. Sending of Information
8.1. The Seller sends all notifications to the email address provided by the Buyer in the registration form and by SMS to the phone number specified in the order.
8.2. The Buyer shall send all notifications and inquiries to the address indicated in the “Contacts” section of the Seller’s online store.
9. Liability
9.1. The Buyer is responsible for the accuracy of the information provided in the registration form. The Buyer assumes liability for any consequences resulting from incorrect or inaccurate data submitted in the registration form.
9.2. In accordance with Paragraphs 2 and 3 of Article 8 of the Law of the Republic of Lithuania on Electronic Signatures, the Buyer agrees with the Seller that confirmation of the Buyer’s actions in the online store using the Buyer’s login credentials shall have the same legal effect as an electronic signature specified in Article 8(1) of the Law on Electronic Signatures (i.e., the same legal effect as a handwritten signature on written documents). The Buyer must and undertakes to keep their online store login credentials confidential and not disclose them to third parties. All actions performed using the Buyer’s login data shall be deemed to have been performed by the Buyer, and the Buyer assumes full responsibility for such actions and for the nature of the data used.
9.3. For any breach of the purchase–sale agreement concluded in the online store, the parties shall be held liable in accordance with the procedure established by the legislation of the Republic of Lithuania.
10. Ordering Goods Based on a Sample
10.1. If the Goods listed in the online store https://www.hydraulic-stock.com are not available in the warehouses of UAB “Hidraulinės sistemos,” or if the product offer is provided based on a separate inquiry, and the Buyer wishes to purchase such Goods, the Agreement shall be concluded in accordance with Article 6.356 of the Civil Code.
10.1.1. A consumer purchase–sale agreement may be concluded based on the samples offered to the Buyer by the Seller (product descriptions, catalogs, models, etc.).
10.1.2. Unless otherwise provided by law or the Agreement, a contract based on product samples is considered concluded when the Seller delivers the Goods to the location specified in the order.
10.1.3. Before the Goods are handed over, the Buyer has the right to withdraw from a contract based on product samples. However, in such a case, the Buyer must compensate the Seller for the necessary expenses incurred in performing the Agreement up to the moment of withdrawal, unless the Agreement provides otherwise.
10.2. When placing an order, the Seller, UAB “Hidraulinės sistemos,” may require advance payment for the Goods.
11. Final Provisions
11.1. These Rules are governed by the law of the Republic of Lithuania.
11.2. All disputes arising from or related to the purchase–sale agreement between the Buyer and the Seller shall be resolved through negotiations. If the parties fail to reach an agreement, disputes shall be resolved in accordance with the legislation of the Republic of Lithuania.
11.3. You may submit a request or complaint regarding a product or service purchased from the online store https://www.hydraulic-stock.com to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: [email protected], tel. +370 5 262 6751, fax +370 5 279 1466, website: www.vvtat.lt), to its territorial divisions in the counties, or fill in the complaint form on the ODR platform at http://ec.europa.eu/odr/